Terms and Conditions

Version 2024.01.12.09.52

ONLINE TRAINING

These terms and conditions apply specifically to First Aid & CPR Training and its website, accessible at https://firstaidcprcourse.com/. All content on the website is the exclusive property of First Aid & CPR Training, with all rights strictly reserved. The content of this site is specifically designed for education and training purposes, aiming to teach skills in accordance with national guidelines for medical first aid, trauma care, and resuscitation.

It is important to note that the content of this site is developed based on various sources accessible to the general public as well as healthcare professionals. First Aid & CPR Training has made reasonable and good-faith efforts to ensure the accuracy and validity of the educational material on the site. However, users are encouraged to consult additional sources, particularly healthcare professionals, to validate the application of the knowledge conveyed. These terms and conditions are intended to clearly define the rights and responsibilities of users and First Aid & CPR Training in the context of the online training offered.

It is imperative to emphasize that the techniques taught by the Organization must never be attempted or practiced on individuals who do not require them. Such actions, when unnecessary, could result in serious injury or even death. Traumatic first aid procedures must be reserved for persons in need and should preferably be performed under the supervision of a licensed professional.

First Aid & CPR Training disclaims all liability for losses or damages, whether contractual or tortious, under local, provincial, or federal laws, arising from the use of or reliance on the educational material, which is used at your own risk. Although the Organization has implemented safety protocols in accordance with the most current standards and digital tools to facilitate learning, it cannot guarantee that candidates have completed their training in full compliance with these terms and conditions.

All information associated with a user account, including email address, username, and password, is considered strictly personal. It is essential to emphasize that any misuse of this data may result in the revocation of a certification issued by our institution. We pay particular attention to the confidentiality of this information, in strict compliance with the most rigorous security standards. This is intended to ensure the integrity of users' personal data and to preserve the validity of any certification obtained within our institution.

It should be noted that no changes to the first and last name on a certificate can be made from the user account. Consequently, only the name of the profile holder will appear on any certificate issued under that profile. This measure reinforces the accuracy and legitimacy of the certifications issued, thereby ensuring the credibility of the entire certification process on our platform.

The candidate's responsibility includes taking the necessary measures to ensure full comprehension of the training course(s) completed. In the event of confirmed or suspected non-compliance with the terms and conditions, the Organization reserves the right to revoke the candidate's certificate without prior notice, or to require the complete retaking of the training. If the candidate refuses to retake the training as requested, the Organization reserves the right to revoke the certificate without prior notice and without entitlement to a refund.

First aid educational material should not be the sole source of information during a first aid intervention; a second opinion should be sought. Before taking any action that could result in injury, damage, or even death, it is imperative to call 911 and follow the instructions of the emergency medical dispatcher.

The certificate of achievement attests that the candidate has successfully completed all modules of the training course(s) passed. The role of First Aid & CPR Training is to educate the candidate in accordance with the most recent scientific guidelines, making reasonable efforts to ensure the accuracy and validity of the material, in compliance with national first aid requirements.

CPR instructions, with or without an AED, airway clearance, and medical and traumatic first aid instructions must not be viewed or practiced by individuals who do not fully understand the content and its potential consequences.

First Aid & CPR Training and all persons and entities involved in the creation, production, and distribution of its website and educational material are not affiliated with organizations such as the American and Canadian Red Cross, the Heart and Stroke Foundation, St. John Ambulance, or any other organization.

The printed certificate may differ from the image displayed on the website and is intended to attest that, to the best of the purchaser's knowledge, the purchaser has successfully completed one or more online training courses from First Aid & CPR Training. The Academy has made reasonable and good-faith efforts to ensure that the candidate has earned their certification legally and honestly, without any act of cheating.

The candidate will be able to administer CPR, with or without an AED, airway clearance, and medical and traumatic first aid in a real emergency in accordance with the certification obtained. However, the Organization does not guarantee, either explicitly or implicitly, that its certification will comply with the requirements or standards of the user or third parties. The client is solely responsible for compliance with the requirements and regulations of their employer.

A detailed course outline is available for each training course designed for this purpose. If an employer requires a practical examination, it is the candidate's responsibility to contact a representative of First Aid & CPR Training to arrange the examination via video conference.

As part of our commitment to the quality and integrity of our certifications, First Aid & CPR Training reserves the right to make random telephone calls to holders of certifications issued by our institution. The purpose of this process is to verify the legitimacy of the certifications awarded and to maintain the high standards of our programs. In the event of non-cooperation or contradictory information, First Aid & CPR Training reserves the right to take the necessary actions, including the cancellation of the certification in question.

As part of our commitment to the quality and integrity of our certifications, First Aid & CPR Training reserves the right to communicate with its clients by mail. This method of communication may be used to send important notices, updates, or verification requests regarding certifications issued by our institution. We encourage our clients to respond promptly to any correspondence received in order to ensure the continued validity of their certification.

STORE

First Aid & CPR Training has established specific conditions for returns to ensure a transparent and fair shopping experience. We wish to clearly inform you of these conditions.

Any product identified as a special order is non-returnable.

Unauthorized returns will not be accepted unless otherwise indicated.

Shipping error or damaged product

In the event of a shipping error or damaged product, First Aid & CPR Training will cover the return shipping costs for the new order generated.

No restocking fee will be charged, provided the return is made within 10 days of receiving the product.

Customer order error

A 15% restocking fee applies to returns resulting from a customer order error.

Return shipping costs to the sender are the responsibility of the customer.

Return shipping

Unless otherwise indicated, returns must be prepaid by the customer.

No returns will be accepted more than 10 days after receipt of the merchandise.

It is imperative to carefully package the merchandise before returning it.

We recommend insuring the return package in case of loss or damage, as well as using a carrier that provides proof of delivery.

First Aid & CPR Training is not responsible for any loss or damage to returned merchandise.

Package refused by the recipient

Packages refused by the recipient are considered unauthorized returns and are subject to the same fees.

The customer is responsible for return shipping costs.

Credit for returns

First Aid & CPR Training issues a credit once the merchandise has been received and inspected.

For a credit to be issued, the merchandise must be in its original packaging, with all documentation, warranty cards, instructions, and accessories, and in resalable condition.

No credit will be issued if the merchandise is damaged, scratched, or incomplete.

Original shipping costs are non-refundable.

Amendment of general conditions

First Aid & CPR Training reserves the right to modify these general conditions without prior notice.

These conditions are intended to ensure a transparent, fair return process in compliance with the commercial standards established by First Aid & CPR Training.

First Aid & CPR Training places particular importance on transparency regarding shipping and handling fees associated with your orders. Here are precise details on these fees.

Orders will be shipped by the carrier of our choice, with a notable preference for Canada Post.

A flat shipping fee of $19.99 before taxes will be applied to any order totaling less than $99.99 before taxes.*

You benefit from free shipping on any order exceeding $100.00 before taxes.*

*Exceptions may apply. First Aid & CPR Training reserves the right to adjust rates in certain special circumstances, such as bulky items, shipments to remote areas, deliveries outside of Canada, etc. If adjustment fees are required for your delivery, a qualified member of our team will inform you of these adjustments before the merchandise is shipped. This ensures complete transparency and proactive communication for an optimal shopping experience.

Prices are net: GST/HST and provincial sales tax will be added to the invoice;

First Aid & CPR Training may withdraw products periodically and permanently without notice;

Prices are subject to change without notice.

We are pleased to offer a personalized service to respond to your quote requests. For detailed information about our products and services, as well as to receive a customized quote, please contact our dedicated customer service team. We have competent professionals at your disposal ready to answer all your questions and provide you with the necessary information.

To do so, please do not hesitate to contact us using the following information:

Phone [email protected] Email [email protected]

PROMOTIONS - GENERAL CONDITIONS

To optimize your shopping experience and provide you with complete information about our promotions, please review the applicable general conditions.

First Aid & CPR Training reserves the right to modify these general promotion conditions without prior notice.

Promotions cannot be combined with other promotions, offers, promotional codes, discounts, or clearance sales.

Promotions cannot be transferred, replaced, or exchanged for cash, store credit, or to settle an account.

Promotions are not retroactive and cannot be applied to orders already placed or previous purchases.

Products requiring a quote are not eligible for promotions.

Promotional codes can only be used once, unless otherwise indicated.

To benefit from a promotional code discount, please enter it before finalizing your online order.

The promotional code discount is applied before taxes and shipping fees.

Possible restrictions

The general conditions of a specific promotion may include restrictions, such as product category, validity dates, or quantities ordered.

REFER A FRIEND PROMOTION

A "Successful Referral" is defined as a person who has made a confirmed purchase of a CPR or First Aid training course using the specific promo code accessible from their member profile.

The promo code is valid only for registrations made during the specified promotion period. Any use outside this period will not entitle the user to the promotion benefits.

Each participant will receive a unique promo code. The use of multiple accounts by the same user to accumulate rewards with the same promo code is strictly prohibited and will result in the disqualification of the participant.

Confirmed purchases will be subject to a thorough internal verification. Any fraudulent activity, including falsified purchases, will result in the cancellation of the associated rewards.

The promotion may end at any time, at the discretion of First Aid & CPR Training. Participants will be informed of any modification or cancellation of the promotion through the official communication channels of First Aid & CPR Training.

First Aid & CPR Training reserves the right to modify the terms and conditions of the promotion at any time. Participants will be informed of changes through notifications on the First Aid & CPR Training website or through other official means of communication.

In the event of technical problems or errors in the attribution of rewards, First Aid & CPR Training reserves the right to adjust the amounts fairly for all participants, after prior notification.

Under the Refer a Friend promotion, no adjustment or modification will be possible after the finalization of a standard purchase. It is the user's responsibility to ensure the correct use of their promotional code before proceeding with the purchase. Once the purchase has been made without the application of the Refer a Friend promotional code, it cannot be applied retroactively nor claimed by the user. The Refer a Friend promotion must be applied at the time of purchase, without exception.

$5 gift cards will be issued each time your promo code is used for a successful registration. Rewards will be attributed by our partner "Giftbit" after purchase confirmation and can be viewed on our partner's website.

Gift cards can be accumulated without limit, thus offering the possibility of benefiting from increasingly larger amounts. However, please note that gift cards may have an expiration date established by our partner "Giftbit"; please use them within this period.

Gift cards can be selected from our partner "Giftbit." However, they cannot be exchanged for cash or transferred to other users.

Administrative fees for refunds

In the event of a refund for a converted training course, administrative fees of 15% will be applicable on the invoice before taxes. These fees are intended to cover the administrative costs associated with processing refunds.

Termination of participation

First Aid & CPR Training reserves the right to terminate an individual's participation in the promotion in the event of a violation of the stated conditions, fraudulent behavior, or any other abuse identified.

Liability and legislation

First Aid & CPR Training is not responsible for typographical errors, omissions, or inaccuracies in the information provided by participants. Participants assume full responsibility for verifying the accuracy of their information.

The total financial liability of First Aid & CPR Training towards a participant, regardless of the reason, is limited to the amount of the initial CPR or First Aid training course purchased by that participant.

This promotion is subject to the laws in force in the applicable jurisdiction, and any dispute will be resolved in accordance with these laws.

Participants are encouraged to consult the terms and conditions as well as the privacy policy of Giftbit for detailed information on the management of gift cards. This information is available on the Giftbit website.

Gift card management

The management of gift cards issued under this promotion is the responsibility of our partner, Giftbit. First Aid & CPR Training disclaims all responsibility for the management, distribution, and use of gift cards after their issuance.

The validity and expiration date of gift cards are determined by Giftbit. Participants are required to verify the terms of use and expiration dates directly with Giftbit.

Giftbit reserves the right to modify the terms of use of its gift cards at any time. Participants will be informed of any changes by Giftbit according to the terms defined by the latter.

Any issue related to the receipt, activation, or use of gift cards must be resolved directly with Giftbit. Participants are invited to contact Giftbit's customer service for any questions or complaints regarding gift cards.

Liability of First Aid & CPR Training

In the event of a problem or dispute related to the use of gift cards, the liability of First Aid & CPR Training is limited to facilitating communication between the participant and Giftbit, without guarantee as to the final resolution of the problem.

First Aid & CPR Training reserves the right to modify its partnership with Giftbit, including the cessation of the issuance of gift cards with this partner. Participants will be informed of any changes through the official communication channels of First Aid & CPR Training.

Participants acknowledge that gift cards have a financial value and are subject to the terms of use established by Giftbit. First Aid & CPR Training assumes no responsibility in the event of loss, theft, or unauthorized use of gift cards.

Donations generated under this promotion will be accumulated on an annual basis. The accumulated amounts will be delivered once a year on a date previously determined by First Aid & CPR Training.

The collected funds will be allocated to donation partners in accordance with the terms of the partnership agreement. Participants acknowledge that First Aid & CPR Training has no control over the specific use of funds by the partners.

Participants will be informed of the total amount of donations accumulated during the year and the distribution of funds among donation partners. This information will be communicated in a transparent and accessible manner through the official communication channels of First Aid & CPR Training.

The delivery of donations to partners will take place within the timeframes agreed upon between First Aid & CPR Training and the donation partners. Participants will be informed of the exact date of the donation delivery.

Official partners

Donation partners are chosen based on their reputation, their philanthropic objectives, and their ability to demonstrate the positive impact of their activities. First Aid & CPR Training reserves the right to terminate any partnership that does not meet these criteria.

Donation partners are official organizations with which First Aid & CPR Training has established official partnership agreements. These partners are carefully selected for their commitment to philanthropic causes and their transparency in the use of funds.

First Aid & CPR Training reserves the right to modify its list of donation partners, including the addition of new partners or the termination of existing collaborations. Any changes will be communicated to participants through official communications.

INTERVENTION PROTOCOLS AND BANDAGE APPLICATION TECHNIQUES

Please carefully read the following provisions before using our recommendations. By choosing to follow our protocols and techniques, you expressly accept the terms and conditions set out below.

Safety and effectiveness of techniques

First Aid & CPR Training places paramount importance on the safety and effectiveness of the techniques taught. Our intervention protocols and bandage application techniques are carefully developed in strict compliance with current standards and best practices in first aid. Our primary objective is to ensure the safety and well-being of victims. However, it is essential to note that emergency situations can vary considerably, and our recommendations do not cover all possible cases.

First aid training

We strongly encourage every first responder to keep their first aid training up to date. This ensures the effectiveness of your actions and keeps you informed of the latest developments in emergency care. You are responsible for ensuring that your first aid skills are current and appropriate for each situation.

Seeking professional advice

Our recommendations are general guidelines. You should not consider them as an exclusive source of information. It is your responsibility to seek additional professional advice in the case of a first aid situation, whether minor, complex, or unusual. If in doubt about the application of the protocols or techniques taught, you must immediately call the emergency number 911 and follow the instructions of the emergency medical dispatcher.

User liability

First Aid & CPR Training disclaims all liability, whether direct or indirect, for any inappropriate use of the techniques taught. You assume full responsibility for the application of our recommendations and techniques. By using our intervention protocols and bandage application techniques, you agree to release First Aid & CPR Training, its instructors, and its affiliates from any liability for consequences arising from your use of the information provided.

Amendment of terms and conditions

First Aid & CPR Training reserves the right to modify these terms and conditions at any time, without prior notice. Modifications will take effect upon their publication on our website or through any other means of communication that we use. It is your responsibility to regularly consult these terms and conditions to be informed of any updates.

By using our intervention protocols and bandage application techniques, you acknowledge that you have read, understood, and accepted these terms and conditions. If you do not accept these terms, please do not use our recommendations. If you have any questions or concerns, please contact us for clarification before proceeding.